1. Product returns in the original packaging condition within 30 days of purchase will qualify for credit and is subject to a 15% restocking fee.

2. iComTech is responsible for ground shipping charge to ship repaired or replaced units after receiving the failed unit.  A RMA number must be obtained before shipping back the returned unit.  Any unauthorized item or Product will be refused or the entire shipment may be refused.

3. Product failed and reported within 72 hours after receiving will be consider as a “DOA product”.  The customer can request to purchase a new unit for replacement and to return the failed unit for credit without restocking fee charge.  It is the customer’s responsibility on all shipping charges.